FAQs
ORDERS & RETURNS
What's my order status?
To lookup the status of your order, click here! If you need further assistance, please contact us at info@aerathletica.com or WhatsApp on +91 7838818108
How do I cancel my order?
We accept order cancellations before products are shipped. If you need to cancel an order, please contact us at info@aerathletica.com or WhatsApp on +91 7838818108
Will I be charged for duties & taxes?
International customers will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.
How do I return or exchange an item?
We gladly accept unworn, unwashed, unaltered, and unused merchandise in sellable condition for a refund within 7 days of delivery, provided that all tags are attached and the items are in their original packaging. Exchanges will be provided for sizes/styles in stock. For more information, please review our full returns and exchange policies and contact us at returns@aerathletica.com for further assistance.
When will I receive my refund?
Please allow up to 10 days for the refund to be processed. We will notify you via email as soon as the refund has been initiated.
SHIPPING & TRACKING
Do you ship internationally?
We offer international shipping to select countries. International shipping fees and delivery times vary based on the destination. Customers are responsible for any customs duties or taxes imposed by the destination country.
How long will it take to get my order?
The delivery time for your order may vary depending on your location, ranging from 3-5 days for domestic orders and up to 30 days for international orders. For more specific information regarding the estimated delivery time for your area, please refer to the shipping details provided on our website.
How do I track my order?
You will receive an email containing tracking information once your parcel has been dispatched. If you have not received the email, please contact us at info@aerathletica.com to check the status of your package.
Why is my order not arriving within the estimated timeframe?
We work hard to ensure that orders are processed and dispatched quickly. Please note that shipping times are estimates only and subject to third party services. AER ATHLETICA cannot be held responsible for conditions beyond our control such as delivery delays due to unforeseen circumstances.
What if my package is lost or stolen?
Please contact us on info@aerathletica.com and we will help you resolve the issue to the best of our abilities. Alternatively, you can opt for shipping insurance on the checkout page.
PAYMENT & PROMOTION
Why did my payment fail or get rejected?
Please ensure that you have entered your card and account information correctly. If you are still experiencing issues, we recommend contacting your issuing bank for further assistance. Alternatively, you can reach out to us at info@aerathletica.com for further support.
What payment options do you accept?
We accept payments from all UPI platforms along with credit and debit cards such as Visa, MasterCard and American Express. You can also choose to pay with PayPal.
Promotion
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PRODUCT & INVENTORY
How can I confirm my size?
Please consult our size chart for general measurements. If you would like personalized assistance please feel free to email us or chat with us online. Provide us with your weight, height, bust, waist, hips measurements, as well as the specific items you are interested in purchasing. We will be happy to recommend the appropriate size for you.
The style/size/color I want is out of stock. When will you be restocking?
To find out the restock time for the specific style/size/colour you are interested in, please feel free to contact us at info@aerathletica.com.